Titan Elevators is well known with our customers and within the industry for having a long serving and dedicated workforce who intuitively understand customer needs. We work hard at forming good working relations with customers. Our engineers and design teams are constantly monitoring industry advances and seeking to increase their knowledge and experience of the latest lift and escalator technology.
Our engineers, many of whom have been with us for many years, are known for their skill and work ethic, but also and importantly their ability to understand what is important to each individual customer. They are known to think out of the box, solve problems and deliver a first time fix service wherever possible. All field staff members are routinely DBS checked and certificated.
We all take pride in the great reputation we have and understand that a key contribution to this is the way we communicate with our customers. Of course technical skills, experience and professionalism are vital to customer satisfaction. However, complete satisfaction only comes when the job is finished and customers are happy with the communication experience, something that has to be honest and respectful.
Across the business we constantly strive to provide a service which is not only great value for money, but is safe, environmentally sound and results in total customer satisfaction.
Our name is synonymous with reliability and customer satisfaction but, above all, it is our people that make Titan Elevators the success it is today.